PRIVACY ~

POLICY

Who are we?

The owner of the Policy for confidentiality is TOО “Lustre Lux” (also referred to as “Company”, “we”, “us” or “our”), BIN: 250340018330, legal address: Republic of Kazakhstan, Almaty city, Almaty region, Dzhumalieva K street, building 86, collects, processes, and protects your personal data when you visit our website www.fluarion.kz and/or use our products and services, including the online store platform running on WordPress with WooCommerce and the delivery service through Yandex.Delivery.

 

1. GENERAL PROVISIONS

1.1. The owner has developed this Privacy Policy in accordance with the Law of the Republic of Kazakhstan “On Personal Data and Their Protection” as well as international norms regarding data protection (GDPR, if applicable).

1.2. We undertake to objectively ensure the confidentiality, security, and proper protection of personal data that you provide to us.

1.3. After visiting our site, filling out forms, or submitting applications or inquiries to us, you agree to the terms of this policy.

2. WHAT DATA WE COLLECT

We may collect the following categories of data:

  • Full name

  • Contact phone number

  • Email address

  • Postal address (for delivery)

  • Payment information (in cases necessary for payment and delivery)

  • IP address, device type, browser language, visit history

  • Information about orders, deliveries, preferences, and warranties

  • Data from comments, including IP address and user-agent of the browser

  • Anonymous hash generated from your email by Gravatar service (see Gravatar Privacy Policy)

  • Metadata related to media you upload to the site (EXIF, GPS)

  • Cookies and session identifiers

  • Other information you voluntarily provide

3. PURPOSE OF DATA PROCESSING

Your personal data are processed for the following purposes:

  • Providing goods (delivery of goods, order processing)

  • Communication with clients, technical support

  • Participation in warranty and return procedures

  • Improvement of website content and personalization of content

  • Marketing materials according to the consent given

  • Ensuring the security of the site and protection against fraudulent activities

  • Analysis of comments and warranty requests for spam

4. STORAGE AND PROTECTION OF PERSONAL DATA

4.1. All personal data is stored on secure servers using software and other technical measures.

4.2. Data is accessible only to authorized employees and contractors (for example, couriers, warehouse staff, delivery services, hosting providers).

4.3. Comment data and its metadata are stored anonymously.

4.4. User data registered on the site is also stored in user profiles and is accessible only to the user for editing or deletion.

5. DATA TRANSFER RIGHTS

We may transfer your data to:

  • Payment systems (for payment processing)

  • Couriers and postal services (such as Yandex.Delivery)

  • Hosting providers and CRM systems

  • Warehouse and legal contractors

  • Anti-spam service providers

  • Government agencies for legal requests

6. COOKIE USAGE

6.1. Our site uses cookies:

  • Necessary (functional): for correct site operation

  • Analytical (Google Analytics, Hotjar): to analyze site traffic

  • Tracking: to show personalized ads (Google, Facebook)

6.2. Upon accepting the cookie notice, you may store name, email, and site info in cookies for 1 year.

6.3. When you log into your account, session and persistent cookies are included that allow the site to recognize you and keep you logged in. Session duration is 1 day up to 2 weeks.

6.4. You may disable cookies in your browser settings. This may affect site functionality.

7. EXTERNAL CONTENT WITH OTHER SITES

The pages and sections of the site may contain external content (videos, images, etc.). Such content may track visitors the same way as if the visitor has accessed the external site. These sites may collect data, use cookies, and identify visitor actions.

8. USER RIGHTS

You have the right to:

  • Request information about your data

  • Make corrections

  • Withdraw consent to the processing of your data

  • Request deletion of marketing materials

  • Withdraw consent to data processing

  • Receive an export of your data

  • File complaints with supervisory authorities

For exercising rights, please contact us at b2b@fluarion.group.

9. PRODUCT WARRANTY

The warranty is provided through registration on the site b2b@fluarion.group on the “Warranty” page after the purchase of the goods. For this, you must specify a serial number of the product, purchase date, and contact information.

10. LINKS TO EXTERNAL RESOURCES

The site may contain links to other websites. We are not responsible for the content and policy of confidentiality of these resources.

11. CHANGES TO THE POLICY

We reserve the right to change this Policy at any time. The current version will be posted on the site www.fluarion.kz. Changes take effect immediately after publication.

12. CONTACT INFORMATION

If you have questions about the processing of personal data, please contact us:

TOO “Lustre Lux”
Legal address: Almaty city, Dzhumalieva K street, building 86
IIN: KZ427225000045881832

Bank: AO “Kaspi Bank”, BIC: CASPKZKA

Email: b2b@fluarion.group

Phone: number specified on the site

Policy updated: 2025-07-01